Data privacy

bob credit - Data privacy statement

1. Controller and data protection officer

This data privacy statement explains how we collect and process personal information in connection with the services bob credit.

"We" or "bob Finance" refers to Valora Schweiz AG, Hofackerstrasse 40, 4132 Muttenz.

You can contact our company data protection officer by e-mail at

2. Categories of data and purposes of processing

Data in connection with bob credit: If you send us a request for credit under our bob credit offer, or if you create a customer account, we will collect certain data from you.

This includes certain personal master data (surname, first name, date of birth) and contact data (e-mail address, postal address and mobile number). We need this data to create your customer account, to contact you if necessary, and to prepare and properly process the contract.

In addition, we need certain information about your financial circumstances (in particular monthly income, expenses, existing loans and debt collection) in order to be able to check your creditworthiness. This is the only way we can decide whether we can offer you a credit. In the context of the credit check, we will ask you to send us a copy of your identification document and your mobile phone number for the purpose of clearly verifying the personal master data you have provided.

If a credit agreement is concluded, we can send you invoices and payment reminders by SMS, e-mail or letter post.

Direct marketing: If you give us your consent, we will use your email address, shopping cart and certain demographic data to send you attractive offers and relevant information about our products.

Protocol and analysis data: When you visit our website, our web server automatically records details of your visit, such as your IP address, the web site from which you are visiting us, the type of browser software used, and certain information regarding your website usage, including the date and duration of your visit, as well as information about which products you viewed on our website and which products you placed in your shopping cart. We use tracking technologies, cookies and third-party analysis services to collect protocol and analysis data. You can read more about this in our Cookie Policy.

3. Transfer of your personal data

  • Transfer to employees and affiliated companies: If necessary for the processing purposes stated above, we may disclose your personal data to our own employees and to our affiliated companies (regularly within, and exceptionally outside, Switzerland).
  • If you request a credit contract, we will send your personal data (name, address, date of birth) to credit agencies (e.g. ZEK, CRIF, IKO). Based on the data we receive from the credit agencies, we carry out a credit check in order to decide, whether we can offer you a credit. In the course of the creditworthiness check, we will also check your data against our internal customer and contract databases.
  • Transfer to data processors: We have commissioned a processor to store your personal data in a secure database. We have entered into a data processing agreement with our data processor in order ensure that your personal data is adequately protected at all times.
  • Disclosure in connection with financial transactions: If we are involved in a merger, joint venture, acquisition or sale of equity or assets, we may share your information with a transaction partner.
  • Disclosure in connection with criminal proceedings: To the extent permitted by law, we may disclose information that is necessary or beneficial to investigate or prevent an actual or suspected criminal offense or other violation of our or a third party's rights.

4. Automated decisions

No automatic decisions are made.

5. Place of processing and onward-transfer to third countries

Your data will be processed in Switzerland and in member states of the European Union. Should it become necessary or appropriate to transfer your personal data to a country that does not have an adequate level of data protection, we will ensure appropriate guarantees: Either we will conclude the recognized standard contractual clauses with the recipient or the recipient can prove that it is self-certified under the Privacy Shield (EU-US/CH-US).

6. Duration of processing

We process your personal data only as long as it is necessary for the respective processing purpose or until the legal or contractual retention period for your personal data has expired.

- We store personal master data, contact data and creditworthiness data for a period of 10 years after the credit contract has ended.

- We store electronic correspondence for a maximum period of 5 years, unless the correspondence is required in the context of a legal dispute.

- If you have consented to receive attractive offers and information about our products from us, we will use your e-mail address for this purpose until you revoke your consent, for example by clicking on the "Unsubscribe" link in our e-mail.

7. Your Rights

You have the following rights in connection with your personal data:

- Consent withdrawal: For those data processing operations to which you have given your consent, you have the right to revoke your consent at any time.

- Right to information: You also have the right to learn from us which data we process about you, on what legal basis and for what purposes, and to request a free copy of your personal data.

- Right of rectification: If your data is incomplete or incorrect, you have the right to request rectification of your personal data. Some information can be entered independently in your customer account.

- Right to deletion: You can demand that your personal data be deleted, especially if they are no longer needed for the purposes described.

- Right of limitation: You may request that your personal data be limited in its processing and/or disclosure.

- Automated decisions: Where decisions within the framework of this website are based exclusively on automated processing, you may request a manual review of a negative decision.

If you wish to exercise your rights, please address your request to our data protection officer (contact information in Section 1).

Right of filing a complaint: If you have reason to believe that bob Finance is not processing your personal data in accordance with the applicable laws and regulations and/or if you do not agree with the response to your request to grant your rights, you can lodge a complaint with the supervisory authority.

8. Links to third party websites

We have not reviewed such websites to which our website provides a link and are not responsible for how other website operators process personal information. We recommend that you read the privacy statements of such websites in advance.

Last updated on: July, 2020